Actifai improves customer experience through its AI- and ML-based solution, Actifai Digital, which helps customers identify their requirements quickly and efficiently.

FREMONT, CA: "With the rise in online transactions, it's more important than ever for providers to make it simple for customers to identify their ideal offer," said Jeff Vogt, GM and executive vice president at Actifai. "Consumers expect a smooth and personalized shopping experience. But overcomplicated catalogs of offers and call or email requirements to finish signing up fail to deliver on that expectation and create barriers that suppress sales. With Digital, we've applied AI to create a web-based, self-service consumer experience that is as close to an agent-led sales engagement as possible — and we're seeing the impact of personalized recommendations in our customers' results."

Actifai, a software-as-a-service (SaaS) provider, revealed its new Actifai Digital. Broadband providers can leverage Actifai Digital's end-to-end digital sales solution to guide online shoppers to the right products and services without interacting with agents.

Actifai aims to improve users' broadband experience through improved service and customer engagement. It guides customers to what they require through AI- and ML-based suggestion capabilities that can generate personalized recommendations. Actifai simplifies the shopping experience by helping customers identify what they want by eliminating lengthy and manually navigating through a complex lineup of product and service options.

"altafiber serves our communities through technological innovation, and we are committed to meeting our customers' evolving needs and enhancing their experience," said Liz Heimbrock, senior product manager at altafiber. "Part of that commitment is raising the standard of our online sales channels with a refined focus on usability, simplicity, and customer personalization. Actifai Digital helps us elevate our website engagements, place ideal service offers in front of each individual and deliver the phenomenal customer experiences we are dedicated to."